Privacy policy

 

Last updated: February 13, 2026

Chunky operates this website and store (the “Services”). The Services are powered by Shopify, which enables us to provide our products and checkout experience.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit, use, purchase from, or otherwise interact with the Services.

Chunky complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). We collect only personal information that is reasonably necessary for the operation of our business.

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

If there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy governs in relation to personal information.

1. Personal Information We Collect

“Personal information” means information that identifies you or could reasonably be linked to you.

We may collect the following categories of personal information depending on how you interact with the Services:

Contact Information

  • Name

  • Billing address

  • Shipping address

  • Phone number

  • Email address

Account Information

  • Username

  • Password

  • Account preferences

  • Order history

Financial Information

  • Payment method

  • Transaction details

  • Billing confirmations

Chunky does not store full credit card numbers. Payment card information is processed securely by third-party providers.

Transaction Information

  • Products viewed

  • Items added to cart

  • Purchases

  • Returns or exchanges

Communications

  • Customer support enquiries

  • Reviews

  • Feedback

Device & Technical Information

  • IP address

  • Browser type

  • Device type

  • Network information

  • Cookies and similar identifiers

Usage Information

  • Pages visited

  • Time spent

  • Navigation behaviour

  • Interaction with advertisements

2. How We Collect Information

We collect personal information:

  • Directly from you (when placing orders, creating accounts, subscribing, or contacting us)

  • Automatically via cookies and similar technologies

  • From service providers (e.g., Shopify, payment processors, shipping providers)

  • From marketing and analytics partners

3. How We Use Your Information

We use personal information to:

Provide the Services

  • Process payments

  • Fulfil orders

  • Arrange shipping

  • Manage returns and warranties

  • Maintain accounts

Improve and Personalise

  • Optimise site performance

  • Recommend products

  • Analyse usage trends

Marketing

  • Send promotional emails (where you have opted in)

  • Display advertising

  • Deliver retargeted advertising via third-party platforms

Security & Fraud Prevention

  • Detect suspicious activity

  • Prevent misuse

  • Protect customers and our business

Legal Compliance

  • Comply with Australian law

  • Respond to lawful requests

  • Enforce our policies

4. How We Disclose Personal Information

We may disclose personal information:

  • To Shopify (hosting provider)

  • To payment processors (e.g., Shop Pay, Apple Pay, Google Pay, PayPal, Stripe)

  • To shipping and fulfilment partners

  • To IT, analytics and marketing service providers

  • To professional advisers (legal, accounting)

  • To government authorities where required by law

  • In connection with a business transaction (e.g., merger or sale)

Chunky does not sell personal information.
Chunky does not trade, rent, or broker personal data to third parties.

Personal information is disclosed only to service providers necessary to operate the Services.

Where Chunky products are purchased through third-party retailers, Chunky does not receive personal information about those transactions unless provided directly by the customer for warranty or support purposes.

5. Relationship with Shopify

Our store is hosted by Shopify Inc.

Shopify processes personal information to provide and improve the ecommerce platform. Shopify may combine data from your interactions with our store and other merchants to provide enhanced services.

Shopify is responsible for certain aspects of data processing under its own Privacy Policy.

You can review Shopify’s Privacy Policy at:
https://privacy.shopify.com

6. Cookies & Targeted Advertising

We use cookies and similar technologies to:

  • Enable cart functionality

  • Measure traffic

  • Improve user experience

  • Deliver targeted advertisements

You may manage cookie preferences via your browser settings.

Disabling cookies may affect functionality of the Services.

7. International Transfers

Your personal information may be transferred, stored, or processed outside Australia.

Where required, we take reasonable steps to ensure overseas recipients handle personal information in accordance with applicable privacy laws.

If data is transferred outside the European Economic Area or the United Kingdom, recognised safeguards such as Standard Contractual Clauses may be relied upon where applicable.

8. Security

We take reasonable steps to protect personal information, including:

  • SSL/TLS encryption

  • Secure hosting infrastructure

  • Access controls

  • Fraud monitoring

No method of transmission over the internet is completely secure.

9. Data Breach Notification

If we experience a data breach that is likely to result in serious harm, we will:

  • Notify affected individuals as required under the Privacy Act 1988 (Cth)

  • Notify the Office of the Australian Information Commissioner (OAIC) where required

  • Take reasonable steps to contain and remediate the breach

10. Retention

We retain personal information only as long as necessary to:

  • Fulfil orders

  • Maintain accounts

  • Comply with legal and tax obligations

  • Resolve disputes

  • Enforce agreements

Information is securely deleted or de-identified when no longer required.

11. Your Rights

Depending on where you reside, you may have rights to:

  • Access personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of personal information

  • Request data portability (where applicable)

  • Withdraw marketing consent

To exercise these rights, contact us using the details below.

We may require identity verification before responding.

We will not discriminate against you for exercising lawful privacy rights.

12. Children

The Services are not intended for children under 16 years of age.
We do not knowingly collect personal information from children.

13. Complaints

If you have a complaint about how we handle personal information, please contact us.

We will acknowledge and respond to written complaints within 30 days.

If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC)
www.oaic.gov.au
Phone: 1300 363 992

14. Changes to This Policy

We may update this Privacy Policy from time to time.

Changes will be posted on this page and the “Last updated” date will be revised.

15. Contact

Chunky
Suite 1033
189 Queen Street,
Melbourne VIC 300
Australia

Email: admin@staychunky.com.au