Refund policy

 

Last updated: February 13, 2026

At Chunky, we build products to last.
Please read this policy carefully before purchasing.

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Change of Mind

We do not offer refunds or exchanges for change of mind.

Please choose carefully before completing your purchase.

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Faulty or Damaged Items

If your item arrives damaged or is faulty, we will resolve it in accordance with Australian Consumer Law.

You must contact us within 48 hours of delivery and provide:

• Your order number

• A description of the issue

• Clear photographs of the product and packaging

Once assessed, we will offer a replacement, repair or refund where required by law.

For confirmed faulty items, Chunky will cover reasonable return shipping costs.

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Items Damaged in Transit

If your item arrives damaged during shipping, you must notify us within 48 hours of delivery and provide clear photographs.

We may require the item to be returned before issuing a replacement.

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Incorrect or Missing Items

If you receive an incorrect item or your order is incomplete, please contact us within 48 hours of delivery.

We will arrange a replacement where appropriate.

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Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

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How to Start a Return

Email: admin@staychunky.com.au
Include your order number and details of the issue.

Returns must not be sent without prior approval.